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Returns, Exchanges & Store Credit

Please raise a return request within 48 hours of delivery by calling/WhatsApp our Customer Service at +91 9187983025, Monday – Saturday, 10 am-6 pm, or by email at support@casadvipa.com. Include your Order ID, Product details and upload a clear image or a video of the product received.

Once your request is reviewed and approved, we will provide a Store Credit equivalent to the value of the approved return.

Please note: Casa Dvipa does not offer monetary refunds. Once your return request is approved, the eligible amount will be issued as Store Credit, which can be redeemed against any future purchase on the Casa Dvipa website, subject to applicable terms and validity.

Return Policy

You may request a return or exchange if:

The product is damaged on arrival.
If you received an incorrect item .
The product has a manufacturing defect .
Exchanges are allowed only once per order.
The item must be unused , in its original packaging , with all tags and protective wrapping intact.
Supporting photos or video of the damaged or incorrect product must be shared at the time of raising the request.

Approval & Pickup

Once approved, we will schedule a reverse pickup via our courier partner, where available. In remote areas, we may request you to self-ship the product.

Inspection
After the returned item reaches us, we will inspect it. If approved, we’ll issue a replacement or Store credit (as applicable) within 5–7 working days.

Important Notes

Please do not accept packages that appear tampered with or damaged at the time of delivery.
Any claims made after 48 hours of delivery will not be accepted.
All exchanges are subject to quality check approval at our warehouse.

Items Not Eligible for Return/Exchange

Products damaged after delivery due to mishandling, dropping, or improper use.
Handcrafted or natural finish items with minor variations in colour, texture, or shape (these are not defects).
Products purchased during the sale period/ discounted pricing are not eligible for exchanges.
Gift Items are not eligible for exchanges.

Cancellation Policy

Customers may cancel their order within 24 hours of order confirmation. To cancel an order, log in to your account and use the cancellation feature in your order history. Raise a cancellation request to customer service at +91 9187983025 (Monday-Saturday 10 am – 6 pm) or email us at support@casadvipa.com. Amount paid will be refunded by the same mode the customer has used to pay.