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Return to WebsiteAt Casa Dvipa, we take utmost care in packaging and handling your home decor items to ensure they arrive in perfect condition and reflect the quality and thoughtfulness of our brand as every product is packed with precision and care.
Please Note:
At Casa Dvipa, we take utmost care in packaging and handling your home decor items to ensure they arrive in perfect condition and reflect the quality and thoughtfulness of our brand as every product is packed with precision and care.
Please raise a return request within 48 hours of delivery by calling/WhatsApp our Customer Service at +91 9187983025, Monday – Saturday, 10 am-6 pm, or by email at support@casadvipa.com. Include your Order ID, Product details and upload a clear image or a video of the product received.
Once your request is reviewed and approved, we will provide a Store Credit equivalent to the value of the approved return.
Please note: Casa Dvipa does not offer monetary refunds. Once your return request is approved, the eligible amount will be issued as Store Credit, which can be redeemed against any future purchase on the Casa Dvipa website, subject to applicable terms and validity.
You may request a return or exchange if:
Once approved, we will schedule a reverse pickup via our courier partner, where available. In remote areas, we may request you to self-ship the product.
Important Notes
Customers may cancel their order within 24 hours of order confirmation. To cancel an order, log in to your account and use the cancellation feature in your order history. Raise a cancellation request to customer service at +91 9187983025 (Monday-Saturday 10 am – 6 pm) or email us at support@casadvipa.com. Amount paid will be refunded by the same mode the customer has used to pay.
At www.casadvipa.com, we aim to make your shopping experience convenient, transparent, and secure. Please review our payment policy before placing your order.
Cash on Delivery is available on select pin codes, subject to a 30% advance payment at the time of order confirmation. The remaining balance is collected at the time of delivery.
Cash on Delivery is not available on the following categories, which require full advance payment:
We will confirm Cash on Delivery eligibility for your pin code and order at checkout, or you may write to us at support@casadvipa.com before placing your order.
Phone: +91 9187983025
Email: support@casadvipa.com
We strive to respond to all customer inquiries as quickly as possible.
If you have any questions or need assistance, our support team is here to help.
We strive to respond to all customer inquiries as quickly as possible.
India